When you choose a software solution from Lowery Systems, you are choosing the following products and services that together become your Total Business Solution:
Pre-sale Consultation and Analysis
We spend time with your key employees to understand their issues to ensure that we have the right software to address their business needs. This assures you a solid solution now, with an eye toward the future.
Integration and Installation Services
We have the ability to perform a Turnkey Installation. Having one source and a single point of contact for your new FACTS software and hardware gives you a greater sense of security. The FACTS software will be installed and configured by LSI on your server and then delivered you. If additional equipment is purchased from us, it will also be assembled and tested prior to delivery to make certain they operate smoothly in conjunction with the FACTS software and hardware.
Education
One key to the successful implementation of any Business Solution is an understanding of how the software functions. Our training classes, both at LSi and on-site at your facility, provide an effective means to train your staff in their respective areas.
Consultation and Project Management
Our implementation consultants work with you before, during and after installation to ensure your success. We assist in helping you determine policies and procedures to hone the software to your business operations. A post-installation review is also performed to review the project and determine future needs.
System Support
Support for your new software includes two major components: The Infor Annual License Fee gives you the rights to FACTS software upgrades, and phone support from LSI for issue resolution. Support for your new FACTS software is only a phone call away. Lowery Systems employs a staff to provide operating assistance, problem diagnosis and problem resolution. Most problems can be handled via the phone and/or direct access into your system via a secure Internet Connection. Infor maintains a staff of development programmers who provide continual enhancements of our software products.